Data Policy
Amsha Software Solutions Private Limited, India.

This is an agreement between you and/or your firm (hereinafter “You” or “Your”) and Amsha Software Solutions Private Limited hereinafter “Automate Firm” or “We” or “Us”) governing your use of Automate Firm suit of online business productivity and collaboration software.

Welcome to Automate Firm!

Automate Firm – as the name implies, our mission is to automate the business operations in firms using our software(s); in turn aiding our clients to have a very lean management system. We strive to achieve our mission by offering the following products and services explained below:

Enriched user experience:

Our state-of-the-art modules, features and functionalities are exceptionally unique and beneficial for you. That is, right from the attendance and payroll management system capable of scrutinizing both complex and modern real-life work scenarios, pre-set forms, stamps, templates, splash videos, document directory, biometric tray suit application, electronic signatures, employee details directory to the billing management module. We use the data we have – for instance: employee details, signatures, the settings you choose, human resource forms and associated attachments, documents uploaded, company details, remuneration and salary-slip details, invoices, time-logs, attendance & payment stats, and what you share and do on and off our Product – to enrich your user-experience

Automate Firm – as the name implies, our mission is to automate the business operations in firms using our software(s); in turn aiding our clients to have a very lean management system. We strive to achieve our mission by offering the following products and services explained below:

Guideline for better decision making:

Automate Firm aids you to evaluate costs, periodic performance of your employees, your outlets and offices as a whole; and other factors those matter to you across the Automate Firm Product you use. We use the data we have – to help you through the decision- making process – for instance, statistically compare (among employees, months, years and/or working premises) hours worked, overtimes, earnings, deductions, remunerations, borrowings, fines, expense reimbursements and the like. Stronger data analysis leads to better decisions, and we believe our features are the utmost essential tools to boost the performance of your firm.

Automate Firm – as the name implies, our mission is to automate the business operations in firms using our software(s); in turn aiding our clients to have a very lean management system. We strive to achieve our mission by offering the following products and services explained below:

Approve or deny application forms:

There may be several criteria, rules and regulations on approving an employee’s application form; say it may be a leave, salary advance or any type of application form. That too, these criteria may vary among your countries of operation, applicant’s grade, working premise and the like. We have developed an interface wherein you can closely lay down approval conditions for each Designation or employee in a specific working premise – for instance the date of joining, max. request amount or quantity, if delegates can approve outside these rules (in special scenarios), mandate attachment and attestation of supporting documents essential for approval, attaching remarks and/or setting priority level for each application form and many more.

Automate Firm – as the name implies, our mission is to automate the business operations in firms using our software(s); in turn aiding our clients to have a very lean management system. We strive to achieve our mission by offering the following products and services explained below:

Direct you to potential clients, networks, events, products and services:

We offer advertisements, promotions, and other contents letting you learn more about potential buyers, suppliers, gatherings, products, and services provided by our sponsors who pay us to reach out and inform you. We are continuously striving to ensure that the sponsored contents you see are only relevant and in-align with your stream of operations and business.

Automate Firm – as the name implies, our mission is to automate the business operations in firms using our software(s); in turn aiding our clients to have a very lean management system. We strive to achieve our mission by offering the following products and services explained below:

Battle intruders causing harm to your account and/or our Product:

Our foremost priority is to ensure that our clients feel safe and secure around us. We employ highly sound personnel and have close alliance with organization like us who continuously battles against internet theft and frauds. If any such scams come under our radar, we may be able to help you and take necessary actions ensuring the issue would be resolved at the earliest. We share data with other companies fighting and investigating internet fraud, if we detect any form of misconduct or harm being made to our Products.

Automate Firm – as the name implies, our mission is to automate the business operations in firms using our software(s); in turn aiding our clients to have a very lean management system. We strive to achieve our mission by offering the following products and services explained below:

R&D to upscale our customer service:

We invest a large amount of time and resources, identifying different prospects to improve customer satisfaction. One among the most effective technique is by analyzing how our clients use our products, also identifying the solutions they’re looking for; by carefully analyzing the data we have.

Automate Firm – as the name implies, our mission is to automate the business operations in firms using our software(s); in turn aiding our clients to have a very lean management system. We strive to achieve our mission by offering the following products and services explained below:

Offer our products and services globally:

Automate Firm is a cloud based software, which in turn help us to store your data even on remote server locations - outside your country of operation(s). The data and infrastructure may be operated or controlled by the cloud storage suppliers and their affiliates. We are not liable for data or other forms of misconduct from these suppliers; however our top-notch support team will always be at your service (during our working hours) to help you solve such conflict (if applicable) at the earliest; that is if the issue is resolvable.

To effectively facilitate our services, we must be able to process your collected data. For better understanding kindly review our Data policies listed below, which you must agree to in order to use the product and service offerings of Automate Firm. Our Data policy lays-down the information we require to effectively run products and services offered by Automate Firm.

What kind of information do we collect?

1.1 Information and content you provide

1.1.1 The kind of information we collect may differ from client to client. It depends upon your firm’s sector, size, licensing period, chosen package, and geographic locations of operation and their time-zone.

1.1.2 The data collected may also comprise of current location (like metadata) of the user and dates; for instance: the date a specific setting was created, modified or removed from your account, and/or upload dates of documents, photos and user’s information.

1.1.3 Data requiring special protection such as signatures, credit or debit card details and stamps. That is, we encrypt (meaning - store these data in a much more secure format, not letting one to get easy access onto them without having legit access credentials) such confidential details in a manner that it comparatively provide you more data security – in order to minimize the probability of an online attack. We provide high emphasis to data protection and security. However, cannot provide cent percent guarantee on restricting all online attacks and or hacks, from Automate Firm’s end. Automate Firm cannot be held liable in any such unfavorable events. These details may be subjective to special protections under the jurisdiction governing your country.

1.2 Devices and networks

1.2.1 We gather details regarding the devices and locations from where you access the software. This is primarily to ensure that you’re notified immediately from our end, about any irregular log-in attempt from a suspicious device or location. We also access cookie data stored on your device(s), comprising of both cookie settings and cookie IDs.

1.2.2 The availability of your network details makes it easier to sync the transfer of time-log details from our Desktop suit application into cloud storage. Hence, we process your network details in order to ensure data transmissions are robust. We may also use your information such as the name of your mobile operator or ISP, language, mobile number, IP address, connection speed, operating system, hardware and software-versions, battery-level, signal-strength, available storage-space, browser-type, app and file-names and types and plugins.

1.3 Your usage

1.3.1 We collect information about how you use our products: frequency of log-ins, features that you use more frequent and how; and type of information you process and upload. We evaluate your usage in order to forecast costs, recognize customer preferences and to improve technical aspects of our products – aiding us to continue providing you the best from our end.

1.3.2 We gathers information related to the total storage space consumed by you (in your account). This is primarily used by our technical developers to strategically plan and opt the right storage packages from our cloud storage suppliers, through-out the phase of operations.

1.4 Transaction and communication details
1.4.1 Payment details from cart and admin panel:

1.4.1.a We gather details of invoices and payments made towards your licensing fee, product purchases from cart and monthly SAAS (Software as a service) billing amounts. These details serve as a guideline to our accounting department to keep track of payers and defaulters; handle client’s transaction glitches (if applicable) and for taxation purpose.

1.4.1.b We require your transaction information, such as payment-card number and other card-details; bank-account and authentication details; and shipment, contact and billing information.

1.4.1.c Automate Firm shall not be responsible for any unregistered purchase or lost due to any network problems such as breakdown of device, unclear or disruption in the network, non-receipt of payment from banks or payment gateways and/or the cost(s) charged by the network operator(s). Any such dispute shall be settled between you and the network operator without involving Automate Firm.

1.4.1.d In such event that the Pricing on any product(s), service(s) and/or feature(s) as is reflected on our website are incorrect due to some technical issue, typographical error or if product information published is/was incorrectly reflected; we have the right to cancel such order(s).

1.4.1.e Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

1.4.1.f You release and indemnify Automate Firm and/or any of its officers and representatives from any cost, damage, liability or other consequences of any of the actions of other subscribers (or public) of Automate Firm and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding it’s reasonable efforts in that behalf, Automate Firm cannot take responsibilities or control the information provided by other subscribers (or public) which is made available on our website or social-media.

1.4.2 Payment gateway credentials:

1.4.2.a Automate Firm doesn’t offer an in-house (own) payment-gateway system. We facilitate multiple third-party payment-gateway options via our software; helping you pay your bills to Automate Firm. Hence, all the above mentioned transaction details may also be available to the payment gateway agents and their affiliates.

1.4.2.b We are not liable for data or other forms of misconducts from these payment-gateway agents; however, our top-notch support team will always be at your service (during our working hours) to help you solve the conflict at the earliest; if the issue is resolvable.

1.4.3 Hardware and devices details:

1.4.3.a Our goal is to incorporate state-of-the-art (latest inventions) hardware and devices into our application, letting you take complete advantage of the progress in IT (Information Technology). None of these devices are designed, manufactured, supplied, programmed or couriered by Automate Firm. However, the perk of ordering your (these) devices via our website would be that you may get them at a better discounted rate.

1.4.3.b We are only an intermediary between you and the suppliers of these products (only if you’ve placed the respective order from our website). It’s the sole responsibility of suppliers (third party) to deliver these products to you. We are not responsible for any form of damage to items in transit, false deliveries, counterfeit products, warranties or guaranties and it’s claiming procedures; product recall, customer dissatisfaction, physical or mental discomfort from the suppliers or their agents, product malfunctioning and associated consequences (such as deaths, accidents, loss to business and loss of data); illegitimate marketing initiatives from suppliers or their agents, late deliveries, shipment clearance process, force majeure circumstances, associated costs in transit including but not limited to insurance, taxes, natural disasters or Act of God, accidents, shipment clearance expenses, government surcharges and logistics expenses; and out of stock, unavailability or back ordered; and price fluctuations.

1.4.3.c Automate Firm is not responsible for any non-performance or breach of any contract entered into between you and suppliers and/or their affiliates. At no time shall Automate Firm hold any right, title or interest over these third-party hardware and products; nor shall Automate Firm have any obligations or liabilities in respect of such contracts entered into between you and the supplier(s) and/or their affiliates.

1.4.3.d Automate Firm’s primary objective (in context to these third-party hardware and products) is only to educate you regarding the various brands and models compatible with our software application, in turn aiding you to experience our modules (features) to the fullest. The option to place your orders (to these third-party hardware and products) from our website is solely out of an intention to only help you benefit from the special rates (discounts) we may receive from the suppliers.

1.4.3.e You’re always welcome to purchase these products directly from the suppliers. That is we here-by confirm that there are no authentication parameters setup (what so ever) and we will never demand you to purchase these (third party) products only from our website, for them to be compatible with our software.

1.4.3.f Automate Firm’s role and responsibility over a transaction (consisting of third party hardware and products) ends immediately after the amount(s) paid by you to Automate Firm (via cash, cheque, bank transfer and or any payment gateway) has been forwarded (handed over) to the respective supplier(s) (via cash, cheque, bank transfer and or any payment gateway).

1.4.3.g The amount transferred to the supplier(s) by Automate Firm is a confidential information between us and them (third party suppliers); you do not have the authority to request or question the transfer amount(s). However, it is our sole responsibility to inform the transfer status (regarding your fund’s transfer status from Automate Firms to the supplier(s)’s account(s)) within 4 to 5 business days. That is only if a request (for transfer status) has been placed from your end.

1.4.3.h All your transaction details (such as: payment card number, bank-account and authentication details; shipment, contact and billing information) will be available to the hardware/device suppliers and their affiliates. We are not liable for data or other forms of misconducts from these suppliers or their affiliates.

1.4.3.i Automate Firm also gathers details relating to hardware (third party device(s)) purchases such as product model numbers, order-quantity and selling price; primarily for our sales forecast team to study supply and demand patterns.

To effectively facilitate our services, we must be able to process your collected data. For better understanding kindly review our Data policies listed below, which you must agree to in order to use the product and service offerings of Automate Firm. Our Data policy lays-down the information we require to effectively run products and services offered by Automate Firm.

How do we use this information?

2.1 For accelerated attendance calculations

Automate Firm renders complex arithmetic attendance calculation procedures based on the time zone of your working premises. That is especially if you’ve subscribed for an advanced product package and the firm’s employee count is comparatively larger. Larger pool of employees means more time-log data, thereby calling for much complexity checking procedures and requiring more time processing attendance data. These procedures are programmed to render precisely at mid-night (00:00) of you respective working premise(s)’s time-zone. These time-zone based evaluations in turn aids us to eradicate lags or delays at the time of login, ensuring we provide the best possible end-user experience.

2.2 Product development and upgradation

The data you provide shall be the prime determining factor based on which we upgrade our products, develop new and improve existing features, prepare better test scenarios, conducts surveys and on what our future researches would be based on.

2.3 Advertisements and other sponsored contents

We use the information you have provided to recognize the right suggestions and only send across contents of those sponsors that are relevant to you and/or your firm. Data and responses to these advertisements help our sponsors measure the impact and reach of each marketing campaign, how you interact with their applications, websites and services, and advise the type of products suitable for you.

2.4 Data-security and integrity

In-depth knowledge about the kind of data you provide/upload and how you use those helps us study their vulnerability. Based on this, our technical developers create new technique to further strengthen the security and protect your data; retain data back- ups, identify prospective gaps to intrude your data in order to seal them; and implement latest security methodologies over your data.

2.5 To get in touch and serve better

We retain the contact details of the Owner, each delegate and employee in order to reach-out to you. This may be in regards to our product(s) explanatory session, customer feedbacks, promotions or offers, new custom feature(s) enquiry, to alert changes in existing terms and company-policies and government or corporate enquires; and also to provide you the best service when you contact our customer-care department.

2.6 Legal enforcement & requests

We may evaluate your uploaded data and digital footprint in response to any claims from governmental or other authoritarian (accredited) organizations for concerns relating to fraud, safety, security or terror. This may include responding to legal requests even outside your country of origin or operations. That is, once we are confident that a response is crucial or mandatory for that specific governing-body, since its affecting people under their jurisdiction and the same time meets all international standards.

2.7 To safeguard us from potential threats

2.7.1 We may evaluate your data and digital footprint to ensure you’re not misusing our product in any manner. That is your usage should not affect in any way our infrastructure, line of codes or database; violates our terms and policies and/or contradicts our intellectual property rights. For instance: Your data may be handed over to third-party agencies to enquire about account- reliability; and background check of your firm and its operations.

2.7.2 You cannot use our platform or service(s) to upload, transmit , manage or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, pornographic, or is otherwise objectionable as reasonably determined by Automate Firm.

2.7.3 It is against our policy and punishable by law to render (or try rendering) any third-party codes into any of our Automate Firm related product(s) domain(s) and/or database(s) or that of a User.

2.7.4 You cannot upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property.

2.7.5 You cannot use our platform or service(s) to upload, store, or distribute sensitive information of another party (such as passwords, credit or debit card details or social security numbers).

2.7.6 You cannot use our product(s) or service(s) in any way that mis-represents your identity, your firm’s identity or the identity of another firm.

2.7.7 You cannot prevent others from using our product(s) or service(s); or sabotage our brand-image in return for paid (or non-paid) rewards from our market competitors, group(s) or individual(s).

2.7.8 Use our product(s) or services(s) where one person or identity maintains multiple free and/or trial accounts.

2.7.9 Automate Firm reserves the right to modify, suspend or discontinue the Service(s) with or without notice at any time and without any liability to you. Automate Firm also reserves the right to refuse service to anyone at any time without notice for any reason.

2.7.10 Our software could be susceptible to errors, there may be miscalculation(s) of result(s); and/or wrong content(s); and/or wrong amounts displayed on the application, temporary (maintenance or testing or upgradation) or permanent shutdown/breakdown. Automate Firm cannot be held liable for any consequences that may arise due to these mismatches in information provided/displayed and/or malfunctioning of the application. Such as any unfavorable events like agitation at work, lost data, loss to business, loss of customer(s), additional expenses incurred due to the glitch, accounting or tax disputes, death or murder or suicide attempts or imminent bodily harm, job retrenchment, vandalism, threats, damage(s) to your brand-image, mental illness, health issues, strikes, interruption or breakdown of business operations, lost funds or shares or bonds, loss of assets and/or any form of legal disputes that may have come-up between you and another third party. We are expecting your complete co-operation on informing us about these glitches on a timely-manner; in turn aiding us to take instantaneous actions and remedies to solve them at the earliest, to provide you continuous and uninterrupted service(s).

2.7.11 We always strive to ensure that all the necessary measures to minimize any form of data mismanagement or misuse are executed from our end. We retain data back-ups and continuously build frameworks that further strengthens and improves our data security level. However, the probability of an external or internal fraud – data breach, erase, overwrite, manipulation or viruses cannot be fully ruled out. Automate Firm cannot be held liable for any such events, moreover, cannot guarantee you neither complete nor partial recovery of affected data; same is applicable for sensitive data (such as credit and debit card details, signatures & stamps) too. Our customer service team will always be at your service (during our business hours) and ensure you are provided with the best possible service(s) from our end.

2.7.12 Automate Firm cannot be held liable for any consequences that may arise due to these external or internal fraud – data breach, erase, overwrite, manipulation or viruses. Such as: any unfavorable events, agitation at work, loss to business, loss of customer(s), additional expenses incurred due to data loss, accounting or tax disputes, death or murder or suicide attempts or imminent bodily harm, job retrenchment, vandalism, threats, damage(s) to your brand-image, mental illness, health issues, strikes, interruption or breakdown of business operations, lost funds or shares or bonds, loss of assets and/or any form of legal disputes that may have come-up between you and another third party.

2.7.13 Automate Firm is not responsible for any non-performance or breach of any contract entered into between you and other users (subscribers) of Automate Firm. Moreover, at no time shall Automate Firm hold any right, title or interest over these external relationships, deals or any other form of legal bindings you may have built with our other users (subscribers). Automate Firm does not have any obligations or liabilities in respect of such contracts entered into between you; and our other subscribers (users) and/or their affiliates. At no time shall Automate Firm neither hold any right, title or interest nor can be held liable over any event(s) of your merges or acquisitions of/by other user’s (subscribers of Automate Firm) firm, divisions, outlets, employees, equipment, trade-secrets, processes, knowledge, technology, plant, real-estate, vehicles, assets, shares, product(s) and service(s).

2.8 For data migration, storage and back-up:

2.8.1 Your data and details may be shared globally, both internally between dedicated servers of Automate Firm as well externally to one or more suppliers of cloud storage and computing of Automate Firm. This process primarily takes places in an event of data migration and/or data back-up into one of our existing or newly procured internal servers, during a cloud storage supplier switch by Automate Firm or in an event of unexpected online attack or an attempt to intrude our servers.

2.8.2 Automate Firm will be authorized to transfer or transmit to, or store or process your data in any server(s) located in any part of the world and not just in your country of origin or operations. The transfer and/or back-up processes are conducted in sole discretion; and details relating to server(s), their hosting location(s); and the entire processes (data migration and back-up) as a whole is kept highly confidential by Automate Firm and uninformed to you.

2.8.3 Automate Firm by default does not back-up your data. It is the sole responsibility of you (users) to back-up data manually from the admin panel. All your backed-up data will be maintained and/or retained by Automate Firm until data expiry period (review next point to learn more about data expiry). However, these back-ups are subjective to glitches and Automate Firm cannot be held liable for inaccuracies in backed-up data. For instance: these issues may rise due to technical or network issues at the time of back-up or other uncertainties, for which Automate Firm cannot be held responsible.

2.8.4 The expiry period of data primarily depends on the nature of the data, why it is collected and processed; and your account status (subscribed, trial period or unsubscribed). We hold certain data until they’re required for the attendance calculation process and certain data is retained through-out the period of your subscription with us (for instance: employee details and form details). When you unsubscribe from our Product(s) and Service(s), we delete your data after a certain duration (this duration may vary from time to time) and you won’t be able to recover that information later. If you wish to temporarily deactivate your account and don’t want us to delete your data; we recommend you inactivate all your employees, products and services from the admin panel (owner’s profile).

To effectively facilitate our services, we must be able to process your collected data. For better understanding kindly review our Data policies listed below, which you must agree to in order to use the product and service offerings of Automate Firm. Our Data policy lays-down the information we require to effectively run products and services offered by Automate Firm.

How will you be notified about any changes to this policy?

We'll notify you before we make changes to this policy and give you the opportunity to review the revised policy before you choose to continue using our Products. Although changes are likely to be minor, Automate Firm may change its data policy from time to time, and in Automate Firm’s sole discretion. Automate firm encourages visitors to frequently check this page for any changes to its data- policy. Your continued use of the site after any change in this privacy policy will constitute your acceptance of such change.

To effectively facilitate our services, we must be able to process your collected data. For better understanding kindly review our Data policies listed below, which you must agree to in order to use the product and service offerings of Automate Firm. Our Data policy lays-down the information we require to effectively run products and services offered by Automate Firm.

How to get in touch with Automate Firm?

You can reach us Online for queries relating to:
Payments: [email protected]
General information & complaints: [email protected]

1. Our Service:

1.1 Automate firm offers a wide range of features right from attendance and payroll management to digital signatures; and preset forms. You can generate content and modify them from your account portal; and also opt to share or publish these contents.

1.2 Our product(s) can be used for individual and/or business use or for internal-purposes of the firm that you work for (or represent).

1.3 Our platform is compatible with several internet browsers; you can access our product(s) from any of these browsers. However, it is your sole responsibility to obtain the essential services and machines required to use our product (such as: internet connections, computers, tabloids, mobile phones, signature pads, printers, barcode scanners and other devices compatible with Automate Firm).

2. New account sign-up:

2.1 In order to use the product(s) and service(s) offerings of Automate Firm, you need to provide all requested details on our sign-up page. By agreeing to this contract, you hereby confirm that all details entered during your sign-up are valid, current, accurate and complete, as prompted by our sign-up (new account registration) process. These details should be updated by you in the software, in case they have changed.

2.2 Automate Firm has the authority to block or terminate your account under the suspicion that the details provided during sign-up were inaccurate, false, incomplete and non-current. Under certain circumstances, representative(s) of Automate Firm may contact you requesting official documents proving the validity of details submitted during sign-up (such as: Firm’s trade license copy, registration certificate and owner’s national identification documents). Failure in submitting the requested details may lead to account termination, without further explanation from Automate Firm. In no event shall we request you to provide any details relating to yours credit or debit card(s) and/or your bank account(s) or that of the firm’s.

3. Beta versions & subscription to trial versions:

3.1 Automate Firm offers 15 days free trial period of its product(s). You agree that we are authorized to discontinue or terminate your account prior or after the trial period; without having any obligation to provide you a reason behind the account deactivation.

3.2 Automate Firm may offer certain features, products and/or services as open or close beta services (“Beta-service” or “Beta-services”) for testing and/or evaluation purpose. We will be the sole judge of the success of such testing and the decision. You agree that it is the sole decision and authority of Automate Firm to determine the time period of the beta service and/or to offer the beta services as commercial services.

3.3 We reserve the right to fully or partially discontinue, at any time and from time to time, temporarily or permanently, any of the Beta or Trial Services with or without notice to you. You agree that Automate Firm will not be liable to you or to any third party for any harm related to, arising out of, or caused by the modification, suspension or discontinuance of any of the Beta and/or Trial services for any reason. Same is applicable if an existing feature has been discontinued or modified, irrespective of your account status (Beta, trial, subscribed or unsubscribed). Automate Firm cannot be held responsible for any harm and/or losses.

4. Changes in existing terms of service:

4.1 We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior (via an e-mail to your registered e-mail ID) to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

4.2 You may choose to terminate the existing contract with Automate Firm if any of these change(s) (clauses included into or removed from existing terms) contradict(s) with your internal policies (policies of your firm) with the use of Automate Firm’s product(s) and/or service(s). We will like to inform you that the licensing-fee paid is non- refundable in this scenario.

4.3 You hereby, agree that such terminations (from your end) will be notified via e-mail to Automate Firm within 20 days. It is essential and mandatory that you clear all outstanding amounts owed to Automate Firm; relating to your monthly SAAS (Software as a service) billing amount(s) for products.

4.4 If you continue to use our Product(s) and/or avail our Service(s) after our new Terms have been published online, by default Automate Firm will consider that you have approved and will abide our new terms.

5. Your account and users:

5.1 Automate firm hereby confirms that it is your sole responsibility to ensure the confidentiality of your login credentials (such as: domain name, username, password; and your secret questions and their respective answer. You are responsible for all the activities and events that occur in your firm and your registered account, on our product. Therefore, we highly recommend you to avoid shoulder-checks, prevent using our product in unknown networks connections, avoid storing and sharing log-in credential and other confidential details over the internet, and to log-out (from our application) at all times immediately after use.

5.2 Other than the owner of your firm (that is, the user/individual you proclaimed to be the owner of your firm during sign-up process), the software (Product) also lets you create log-in access for other users/individuals (representing or working in you firm, collectively addressed as ‘Delegates’ in our application) into our web-based application. It is your sole responsibility to ensure that these Delegate(s) handle and process your account ethically and correctly. Automate Firm cannot be held liable for any form of internal frauds or misuse of information in your account, arising from you or these Delegate or other employees (having access to their mobile- application or in other words their mobile portal) in your firm.

5.3 Automate firm cannot be held liable for any fraudulent acts or thefts or manipulations to your account or its details or information arising (also) from third-parties. Herein, third party (or third parties) refers to an individual or group, such as: an acquaintance, stranger, friend and/or another firm. It is against our rule to share your account with other third-party individual(s) and/or firm(s). Users under your Automate Firm account should be working for or representing (owners or partners or directors of) your firm.

6. Account breakdown:

6.1 Automate firm is not responsible for you losing access onto your account due to misuse (by internal or external parties) of the account-recovery techniques or methodologies implemented on our platform. This can occur due to losing of valuable details related to your account security (such as: answer to secret questions, illegitimate access onto your registered e-mail ID, password leaks, mobile OTP (one-time password) leaks and so on).

6.2 Automate Firm won’t be able to determine the exact reason behind your account breach. You hereby, confirm that Automate Firm cannot be held liable for any such form of account breakdowns, hacks or closures; and it is solely your obligation to protect yourself from such breach.

6.3 In case of an account breach, kindly send an e-mail to [email protected] Our customer service team will always be at your service (during our working hours) to ensure that you gain access back onto your account at the earliest; that is once you’ve passed Automate Firm’s (our) user-verification process. Our user-verification protocols may vary from time to time; calling for official mails, memos, personal identification documents and the like, from your end. At no circumstances shall we request you and/or your firm to provide details of credit or debit card(s) and/or details of bank account(s).

6.4 By accepting this contract, you agree that we have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services. You also agree that Automate Firm cannot guarantee a full retrieval of all data or information that was available prior to the invasion of your account; at the time of account-recovery.

7. Your domain URL:

7.1 During login, each user is directed to their firm’s unique domain URL link powered by Automate Firm. You can choose your desired domain name (website URL link to use Automate Firm’s product(s) and/or service(s) for your firm) at the time of sign-up. However, your domain name is solely issued on first-come (first-served) basis. That is, you cannot choose a domain names already taken by another firm (user); or in other words, you can only choose a domain name that is not yet taken. The availability status of your preferred domain name will be indicated by our platform during the sign-up (account creation) process.

7.2 Once created domain names cannot be changed from your end. You must place an online request (for a domain name change) to Automate Firm from your registered e-mail ID. Only if the requested domain name is available (not taken by another user) will our technical staff will take the necessary measures to make the transfer (change the domain name of your account) within 7 working days.

7.3 We have the authority to modify (change) your existing domain name into any desired name of our choice; at any point in time, irrespective of whether your account is/was at beta, trial, unsubscribed or currently subscribed status. However, after we have made the change (change in your domain name); Automate Firm is obliged to inform you about the change (only to beta, trial and subscribed users) along with details of the newly assigned domain name. You will be informed within 7 business days from our end.

8. Complaints and feedbacks:

You are always welcome to send us your valuable feedbacks, suggestions and/or complaints to our customer support team from your admin panel (‘Custom functions’ section) or via mail ([email protected]). On the contrary, if Automate Firm receives any complaints about you from an individual/group; we will forward the complaint to your registered e-mail ID immediately. You hereby confirm that an explanation (in response to the complaint against you) will be sent from your end within 7 business days, to us. Delay or failure in receiving a response from your end would in turn entitle Automate Firm to provide your personal (and/or your firm’s) identification details to the complainant for further legal procedures (if applicable).

9. Payment structure:

9.1 Your monthly billing amount (SAAS: Software as a service) is evaluated based on your usage level. That is, the number of days you have used each product (such as: users/employees, stamps, templates and/or splash videos) in a month. Automate Firm hereby confirms, at present there are no minimum payable (base rate) amount(s) per month to retain your subscription, and your monthly billing is solely based on your usage (of Products). However, it is the sole decision of Automate Firm to include a monthly base rate for using its Product(s) and Service(s) in the coming future. Automate firm will notify you regarding introduction of a (any) base rate(s) 30 days prior to implementation, giving you sufficient time to make a decision whether to continue using our Product(s) and services or not. You can manage (activate or deactivate) your desired products from your admin panel (owner’s profile); aiding you to regulate costs by only paying for the products you use. That is, by only paying for the total number of days the product(s) were active/used.

9.2 You can view the price of each product on your admin panel (owner’s profile). The pricings of Automate Firm’s products are subjective to changes. That is, we can reduce or increase the daily rates (usage charge) of product(s) at any point in time. However, we will notify you regarding any change(s) in your monthly SAAS (Software as a service) rate-card; 30 days prior to implementation of the new rate(s).

9.3 Your monthly billing amount is calculated/evaluated and rolled-out as payment-reminders to you via email to your registered e-mail ID on the 3rd (third day) of every month. Payments can be made online (from the admin panel, also known as Owner’s Profile) through our third-party payment gateway options or via a bank transfer to Automate Firm’s account (bank-account details of Automate Firm are mentioned on the Owner’s profile (admin panel) screen.

9.4 Payments (or transactions) made via bank (swift-wire) transfer can take up to 7 business days to be reflected on your account (books of accounts); and is further subjective (delayed due) to public holidays, bank holidays and/or weekend holidays. It is mandatory to include details such as the invoice-month(s) (you are paying against) and the AFID (Automate Firm Identification Number) of your account (mentioned on your admin panel) on your bank transfer slip. Kindly email a scanned (clear) copy of your bank (swift-wire) transfer slip to our accounting department at [email protected]

9.5 In case of an online bank (swift-wire) transfer, the sender (you) are liable to bear all expenses (or bank deductions) relating to exchange rate (fluctuations or) charges and bank charges (of both banks and their intermediary banks - involved in the transaction).

9.6 Your account is vulnerable to temporary blocks (discontinuations) from our end due to outstanding (uncleared) monthly billing amounts (invoices). However, you are eligible for a 48 hours grace period (reconnection), in turn giving you sufficient time to clear the due payment(s) without interrupting your business operations. Automate Firm reserves the right to terminate or discontinue your account (subscription) if your account remains inactive for more than 90 days (that is, from the date your account was blocked by Automate Firm for non-payment). However, we will send an email to your registered e-mail ID notifying you about the termination; allowing you to create a back-up if required (which has to be done from your end within 7 working days after receiving the termination-notice via e-mail). Data may be lost (deleted by Automate Firm); and payable to Automate Firm and not guaranteed (or not possible if back-up was not created by you) to recover.

9.7 You are liable to pay a one-time (life-time) licensing fee to (subscribe for and) use Automate Firm’s products (for each package). Licensing fee may vary from time to time; hence we cannot guarantee the same price on your next purchase. However, once paid you are not liable to pay a license-fee again for that specific package. This clause is strictly applicable for only one account; that is for only an existing registered e-mail ID. For instance: Consider your firm already has an account with Automate Firm and wishes to create a new account under another e-mail ID; you’re liable to pay the one-time licensing fee (for the specific chosen package) in such a scenario (since the e-mail ID has been changed). You can find the latest price of Automate Firm’s life-time licensing fee on a newly opened account’s (under trial version) cart or on our official website www.automatefirm.com.

9.8 Automate firm currently offers two kinds of feature-packages (find pricing on our official site: www.automatefirm.com), collectively known as AF Basic and AF Plus. The latter (AF Plus) is comparatively more expensive than the former (AF Basic) since it comprises of more features and/or modules offerings by Automate Firm. You hereby agree to the clause that it is the sole decision of Automate Firm to further include into or eliminate existing features and/or modules from any of these packages. You will be provided a notification about these changes from Automate Firm’s end, providing you sufficient time to decide if your firm’s policy lets you continue using the products and service offerings of Automate Firm after the feature packages have been revised. There is a license-fee attached to each feature-packages, that is, separate licensing fee amounts have to be paid for AF Basic (Package 1) & AF Plus (Package 2). Licensing fee(s) is not refundable in case of a termination (you wish to stop using the products and services of Automate firm) from your end. It is essential and mandatory that you clear all outstanding balance to Automate Firm; relating to your monthly SAAS (Software as a service) billing amount(s) of product and service that was offered by Automate Firm.

9.9 If you wish to un-subscribe (discontinue) from using Automate Firm’s products and services, you can simply do so by clicking the unsubscribe button on your Owner’s profile (admin panel) screen. However, it is essential and mandatory that you clear all outstanding balance with Automate Firm; relating to your monthly SAAS (Software as a service) billing amount(s). Licensing fees are non-refundable in case you opt-to unsubscribe from the use of Automate Firm’s Product(s) and Service(s), irrespective of the date of subscription. We recommend you use our trial version (for the stipulated 15 days period) in order to ensure that our modules and their features are best suited for your firm’s level of operations, prior to subscribing by paying the licensing fee.

9.10 Automate is compatible with several third-party hardware (devices) in the market (such as biometric devices, barcode scanners, signature- pads, printers, and the like). Our service offerings also include incorporating your existing devices (brands; using their SDK: Software development kit) into the application. However, this service is paid for, and you need to make an up-front payment for the whole incorporation process (coding procedures, testing and implementation). You may experience a waiting period since we work on a first-come (first-served) basis. A quotation comprising of the project lead-time, associated costs and terms of service would be forwarded to you by our customer service team. Once you’ve provided us all the relevant details of the hardware (you wish to incorporate into the application) such as its brand, model & specs. You can send us these details at [email protected] or using the ‘Custom functions’ messaging tool in your admin panel (Owner’s profile). Please note: Automate Firm will not be procuring any of these devices for development and testing purpose. It is your sole responsibility to ship them to the address mentioned on the quotation and bear all expenses related to shipment, custom clearance and taxes. The source-code and other materials (except the device(s) provided by you; that would be shipped back to you) are solely the property of Automate Firm (and not handed-over to you). However, it is our responsibility to ensure that your device(s) are working well with the application

10. Working prototype & their data:

On behalf of our product illustration propaganda during trade events, seminars, online or face-to-face consultations, Automate Firm may exhibit working prototypes of the application (or devices). The details (data such as images, figures, stats and the like) illustrated on these demo applications (Products) may have been randomly generated, only to provide customer experience. We hereby, warrant/present that these sample data, files and/or the application itself may not be accurate, useful, complete or reliable.

11. Trademark:

Automate Firm, Automate Firm logo, the name(s) of individual features, modules, services, supporting applications and their logos; mascots, videos and graphics are trademarks of Amsha Software Solutions Private Limited, India.. You hereby confirm that you will not (or we restrain you from) using or displaying, in any medium or manner, the trademarks of Automate Firm, without Automate Firm’s prior approval

12. Indemnification:

12.1 In respect to any loss, damage or expense incurred (by you) out of malfunctioning of the application (Products of Automate Firm), technical breakdowns; or data breach and/or loss; you hereby indemnify Automate Firm free from (unaccountable of) any legal claims and financial compensations (inclusive but not limited to: legislative charges, travel, accommodation & attorney’s fee).

12.2 Automate Firm, it’s partners/directors, shareholders, employees, vendors, suppliers, agents/affiliates and other officials; are also not liable for any legal-claims and associated costs that may occur in relation to your breach/violation of any third-party’s Terms, and/or any illegitimate or mis-use of third-party services from your end; except where such use is authorized by Automate Firm. [Also as per points 1.4 & 2.7 under the ‘Data Policy’ section, for further understanding.]

13. Arbitration:

13.1 Automate firm and its management cannot be held liable for any form of offensive verbal or digital comments and/or physical harm caused by any of its (Automate firm’s) representatives (such as: third-party agents, customer service team (in-house or outsourced), marketing staff, employees, consultants and/or our affiliates; during an event, business meeting, marketing consultation, via e-mail, phone or social media) to you/your representatives. Such disputes should be solved on an individual level; through the right channels and protocols of the jurisdiction governing our (Delhi, India) law. More so, such concerns should be immediately reported to [email protected], from your end (at the earliest).

13.2 Any legal speculations, controversies or claims in-relation to this Terms should be mediated in line with the jurisdiction of the Business and Commercial Arbitration Rules of Indian Chamber Council of Arbitration (ICCA). These arbitrations should be conducted on an individual-basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.

13.3 The verdict of the arbitrator shall be ultimate and non-negotiable (without further appealing). The arbitration shall be conducted in Delhi and judgment on the arbitration award may be claimed in any court having jurisdiction thereof. Notwithstanding anything to the contrary, Automate Firm (Amsha Software Solutions Private Limited, India) may seek injunction-orders or other kind(s) of similar relieves from any governing court(s) within our constituency/jurisdiction.

14. Suspension and termination:

14.1 You have the right to discontinue (terminate your subscription; unsubscribe) from the product(s) and service(s) of Automate Firm if we (Automate Firm) in any manner break or breach (any) clause(s) mentioned in (any) contracts signed with us (You and Automate Firm). If your subscription start-date (with Automate Firm) is within a year (less than 365 days) you are eligible for a refund on your Licensing fee, on a pro-rated basis. You will be obliged to prove (with valid documents and/or proof) to the management of Automate Firm the alleged reason of breach by us.

14.2 Termination of account from your end, will lead to immediate termination to all our services, data erase (recoverable within in 1 year; only if back-up exists); and delete of account information such as registered mail ID and other details of users under your (then terminated) account.

14.3 If it comes into Automate Firm’s notice that you (or your firm) have breached any conditions in this Agreement (‘Terms of service’), we hold the right to discontinue our contract with you (Product and service offerings) instantly, without prior notice from our (Automate Firm’s) end. In such a scenario you’re liable to clear all outstanding (due) balance owed to Automate Firm in using our Products and Services.

14.4 You hereby confirm that in such a scenario (breach of contract from your end) you will not be eligible for any form of refunds; in reference to licensing fees and/or hardware/device SDK(Software development kit) implementation payments already made and under-process (if applicable). Infringement of our trademarks or terms and conditions may lead to legal claims and other expenses; in turn making you liable to pay for all associated charges (such as arbitration, legislative charges, attorney fee, travel expense, compensation amount as per the verdict and other charges as elaborated more in detail on our End-user Licensing agreement). [Kindly refer points 2.2, 3, 4, 7.3, 9.6, 9.8 & 9.9 under the ‘Terms of service’ section, for further understanding.] [Also as per point 2.7 under the ‘Data Policy’ section, for further understanding.]

15. End of Terms of service:

In case you require further clarifications or have further queries, Kindly please send us an email to [email protected]

Enriched user experience:

Our state-of-the-art modules, features and functionalities are exceptionally unique and beneficial for you. That is, right from the attendance and payroll management system capable of scrutinizing both complex and modern real-life work scenarios, pre-set forms, stamps, templates, splash videos, document directory, biometric tray suit application, electronic signatures, employee details directory to the billing management module. We use the data we have – for instance: employee details, signatures, the settings you choose, human resource forms and associated attachments, documents uploaded, company details, remuneration and salary-slip details, invoices, time-logs, attendance & payment stats, and what you share and do on and off our Product – to enrich your user-experience

Guideline for better decision making:

Automate Firm aids you to evaluate costs, periodic performance of your employees, your outlets and offices as a whole; and other factors those matter to you across the Automate Firm Product you use. We use the data we have – to help you through the decision- making process – for instance, statistically compare (among employees, months, years and/or working premises) hours worked, overtimes, earnings, deductions, remunerations, borrowings, fines, expense reimbursements and the like. Stronger data analysis leads to better decisions, and we believe our features are the utmost essential tools to boost the performance of your firm.

Approve or deny application forms:

There may be several criteria, rules and regulations on approving an employee’s application form; say it may be a leave, salary advance or any type of application form. That too, these criteria may vary among your countries of operation, applicant’s grade, working premise and the like. We have developed an interface wherein you can closely lay down approval conditions for each Designation or employee in a specific working premise – for instance the date of joining, max. request amount or quantity, if delegates can approve outside these rules (in special scenarios), mandate attachment and attestation of supporting documents essential for approval, attaching remarks and/or setting priority level for each application form and many more.

Direct you to potential clients, networks, events, products and services:

We offer advertisements, promotions, and other contents letting you learn more about potential buyers, suppliers, gatherings, products, and services provided by our sponsors who pay us to reach out and inform you. We are continuously striving

Battle intruders causing harm to your account and/or our Product:

Our foremost priority is to ensure that our clients feel safe and secure around us. We employ highly sound personnel and have close alliance with organization like us who continuously battles against internet theft and frauds. If any such scams come under our radar, we may be able to help you and take necessary actions ensuring the issue would be resolved at the earliest. We share data with other companies fighting and investigating internet fraud, if we detect any form of misconduct or harm being made to our Products.

R&D to upscale our customer service:

We invest a large amount of time and resources, identifying different prospects to improve customer satisfaction. One among the most effective technique is by analyzing how our clients use our products, also identifying the solutions they’re looking for; by carefully analyzing the data we have.

Offer our products and services globally:

Automate Firm is a cloud based software, which in turn help us to store your data even on remote server locations - outside your country of operation(s). The data and infrastructure may be operated or controlled by the cloud storage suppliers and their affiliates. We are not liable for data or other forms of misconduct from these suppliers; however our top-notch support team will always be at your service (during our working hours) to help you solve such conflict (if applicable) at the earliest; that is if the issue is resolvable.

What kind of information do we collect?

1.1 Information and content you provide

1.1.1 The kind of information we collect may differ from client to client. It depends upon your firm’s sector, size, licensing period, chosen package, and geographic locations of operation and their time-zone.

1.1.2 The data collected may also comprise of current location (like metadata) of the user and dates; for instance: the date a specific setting was created, modified or removed from your account, and/or upload dates of documents, photos and user’s information.

1.1.3 Data requiring special protection such as signatures, credit or debit card details and stamps. That is, we encrypt (meaning - store these data in a much more secure format, not letting one to get easy access onto them without having legit access credentials) such confidential details in a manner that it comparatively provide you more data security – in order to minimize the probability of an online attack. We provide high emphasis to data protection and security. However, cannot provide cent percent guarantee on restricting all online attacks and or hacks, from Automate Firm’s end. Automate Firm cannot be held liable in any such unfavorable events. These details may be subjective to special protections under the jurisdiction governing your country.

1.2 Devices and networks

1.2.1 We gather details regarding the devices and locations from where you access the software. This is primarily to ensure that you’re notified immediately from our end, about any irregular log-in attempt from a suspicious device or location. We also access cookie data stored on your device(s), comprising of both cookie settings and cookie IDs.

1.2.2 The availability of your network details makes it easier to sync the transfer of time-log details from our Desktop suit application into cloud storage. Hence, we process your network details in order to ensure data transmissions are robust. We may also use your information such as the name of your mobile operator or ISP, language, mobile number, IP address, connection speed, operating system, hardware and software-versions, battery-level, signal-strength, available storage-space, browser-type, app and file-names and types and plugins.

1.3 Your usage

1.3.1 We collect information about how you use our products: frequency of log-ins, features that you use more frequent and how; and type of information you process and upload. We evaluate your usage in order to forecast costs, recognize customer preferences and to improve technical aspects of our products – aiding us to continue providing you the best from our end.

1.3.2 We gathers information related to the total storage space consumed by you (in your account). This is primarily used by our technical developers to strategically plan and opt the right storage packages from our cloud storage suppliers, through-out the phase of operations.

1.4 Transaction and communication details
1.4.1 Payment details from cart and admin panel:

1.4.1.a We gather details of invoices and payments made towards your licensing fee, product purchases from cart and monthly SAAS (Software as a service) billing amounts. These details serve as a guideline to our accounting department to keep track of payers and defaulters; handle client’s transaction glitches (if applicable) and for taxation purpose.

1.4.1.b We require your transaction information, such as payment-card number and other card-details; bank-account and authentication details; and shipment, contact and billing information.

1.4.1.c Automate Firm shall not be responsible for any unregistered purchase or lost due to any network problems such as breakdown of device, unclear or disruption in the network, non-receipt of payment from banks or payment gateways and/or the cost(s) charged by the network operator(s). Any such dispute shall be settled between you and the network operator without involving Automate Firm.

1.4.1.d In such event that the Pricing on any product(s), service(s) and/or feature(s) as is reflected on our website are incorrect due to some technical issue, typographical error or if product information published is/was incorrectly reflected; we have the right to cancel such order(s).

1.4.1.e Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

1.4.1.f You release and indemnify Automate Firm and/or any of its officers and representatives from any cost, damage, liability or other consequences of any of the actions of other subscribers (or public) of Automate Firm and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding it’s reasonable efforts in that behalf, Automate Firm cannot take responsibilities or control the information provided by other subscribers (or public) which is made available on our website or social-media.

1.4.2 Payment gateway credentials:

1.4.2.a Automate Firm doesn’t offer an in-house (own) payment-gateway system. We facilitate multiple third-party payment-gateway options via our software; helping you pay your bills to Automate Firm. Hence, all the above mentioned transaction details may also be available to the payment gateway agents and their affiliates.

1.4.2.b We are not liable for data or other forms of misconducts from these payment-gateway agents; however, our top-notch support team will always be at your service (during our working hours) to help you solve the conflict at the earliest; if the issue is resolvable.

1.4.3 Hardware and devices details:

1.4.3.a Our goal is to incorporate state-of-the-art (latest inventions) hardware and devices into our application, letting you take complete advantage of the progress in IT (Information Technology). None of these devices are designed, manufactured, supplied, programmed or couriered by Automate Firm. However, the perk of ordering your (these) devices via our website would be that you may get them at a better discounted rate.

1.4.3.b We are only an intermediary between you and the suppliers of these products (only if you’ve placed the respective order from our website). It’s the sole responsibility of suppliers (third party) to deliver these products to you. We are not responsible for any form of damage to items in transit, false deliveries, counterfeit products, warranties or guaranties and it’s claiming procedures; product recall, customer dissatisfaction, physical or mental discomfort from the suppliers or their agents, product malfunctioning and associated consequences (such as deaths, accidents, loss to business and loss of data); illegitimate marketing initiatives from suppliers or their agents, late deliveries, shipment clearance process, force majeure circumstances, associated costs in transit including but not limited to insurance, taxes, natural disasters or Act of God, accidents, shipment clearance expenses, government surcharges and logistics expenses; and out of stock, unavailability or back ordered; and price fluctuations.

1.4.3.c Automate Firm is not responsible for any non-performance or breach of any contract entered into between you and suppliers and/or their affiliates. At no time shall Automate Firm hold any right, title or interest over these third-party hardware and products; nor shall Automate Firm have any obligations or liabilities in respect of such contracts entered into between you and the supplier(s) and/or their affiliates.

1.4.3.d Automate Firm’s primary objective (in context to these third-party hardware and products) is only to educate you regarding the various brands and models compatible with our software application, in turn aiding you to experience our modules (features) to the fullest. The option to place your orders (to these third-party hardware and products) from our website is solely out of an intention to only help you benefit from the special rates (discounts) we may receive from the suppliers.

1.4.3.e You’re always welcome to purchase these products directly from the suppliers. That is we here-by confirm that there are no authentication parameters setup (what so ever) and we will never demand you to purchase these (third party) products only from our website, for them to be compatible with our software.

1.4.3.f Automate Firm’s role and responsibility over a transaction (consisting of third party hardware and products) ends immediately after the amount(s) paid by you to Automate Firm (via cash, cheque, bank transfer and or any payment gateway) has been forwarded (handed over) to the respective supplier(s) (via cash, cheque, bank transfer and or any payment gateway).

1.4.3.g The amount transferred to the supplier(s) by Automate Firm is a confidential information between us and them (third party suppliers); you do not have the authority to request or question the transfer amount(s). However, it is our sole responsibility to inform the transfer status (regarding your fund’s transfer status from Automate Firms to the supplier(s)’s account(s)) within 4 to 5 business days. That is only if a request (for transfer status) has been placed from your end.

1.4.3.h All your transaction details (such as: payment card number, bank-account and authentication details; shipment, contact and billing information) will be available to the hardware/device suppliers and their affiliates. We are not liable for data or other forms of misconducts from these suppliers or their affiliates.

1.4.3.i Automate Firm also gathers details relating to hardware (third party device(s)) purchases such as product model numbers, order-quantity and selling price; primarily for our sales forecast team to study supply and demand patterns.

How do we use this information?

2.1 For accelerated attendance calculations

Automate Firm renders complex arithmetic attendance calculation procedures based on the time zone of your working premises. That is especially if you’ve subscribed for an advanced product package and the firm’s employee count is comparatively larger. Larger pool of employees means more time-log data, thereby calling for much complexity checking procedures and requiring more time processing attendance data. These procedures are programmed to render precisely at mid-night (00:00) of you respective working premise(s)’s time-zone. These time-zone based evaluations in turn aids us to eradicate lags or delays at the time of login, ensuring we provide the best possible end-user experience.

2.2 Product development and upgradation

The data you provide shall be the prime determining factor based on which we upgrade our products, develop new and improve existing features, prepare better test scenarios, conducts surveys and on what our future researches would be based on.

2.3 Advertisements and other sponsored contents

We use the information you have provided to recognize the right suggestions and only send across contents of those sponsors that are relevant to you and/or your firm. Data and responses to these advertisements help our sponsors measure the impact and reach of each marketing campaign, how you interact with their applications, websites and services, and advise the type of products suitable for you.

2.4 Data-security and integrity

In-depth knowledge about the kind of data you provide/upload and how you use those helps us study their vulnerability. Based on this, our technical developers create new technique to further strengthen the security and protect your data; retain data back- ups, identify prospective gaps to intrude your data in order to seal them; and implement latest security methodologies over your data.

2.5 To get in touch and serve better

We retain the contact details of the Owner, each delegate and employee in order to reach-out to you. This may be in regards to our product(s) explanatory session, customer feedbacks, promotions or offers, new custom feature(s) enquiry, to alert changes in existing terms and company-policies and government or corporate enquires; and also to provide you the best service when you contact our customer-care department.

2.6 Legal enforcement & requests

We may evaluate your uploaded data and digital footprint in response to any claims from governmental or other authoritarian (accredited) organizations for concerns relating to fraud, safety, security or terror. This may include responding to legal requests even outside your country of origin or operations. That is, once we are confident that a response is crucial or mandatory for that specific governing-body, since its affecting people under their jurisdiction and the same time meets all international standards.

2.7 To safeguard us from potential threats

2.7.1 We may evaluate your data and digital footprint to ensure you’re not misusing our product in any manner. That is your usage should not affect in any way our infrastructure, line of codes or database; violates our terms and policies and/or contradicts our intellectual property rights. For instance: Your data may be handed over to third-party agencies to enquire about account- reliability; and background check of your firm and its operations.

2.7.2 You cannot use our platform or service(s) to upload, transmit , manage or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, pornographic, or is otherwise objectionable as reasonably determined by Automate Firm.

2.7.3 It is against our policy and punishable by law to render (or try rendering) any third-party codes into any of our Automate Firm related product(s) domain(s) and/or database(s) or that of a User.

2.7.4 You cannot upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property.

2.7.5 You cannot use our platform or service(s) to upload, store, or distribute sensitive information of another party (such as passwords, credit or debit card details or social security numbers).

2.7.6 You cannot use our product(s) or service(s) in any way that mis-represents your identity, your firm’s identity or the identity of another firm.

2.7.7 You cannot prevent others from using our product(s) or service(s); or sabotage our brand-image in return for paid (or non-paid) rewards from our market competitors, group(s) or individual(s).

2.7.8 Use our product(s) or services(s) where one person or identity maintains multiple free and/or trial accounts.

2.7.9 Automate Firm reserves the right to modify, suspend or discontinue the Service(s) with or without notice at any time and without any liability to you. Automate Firm also reserves the right to refuse service to anyone at any time without notice for any reason.

2.7.10 Our software could be susceptible to errors, there may be miscalculation(s) of result(s); and/or wrong content(s); and/or wrong amounts displayed on the application, temporary (maintenance or testing or upgradation) or permanent shutdown/breakdown. Automate Firm cannot be held liable for any consequences that may arise due to these mismatches in information provided/displayed and/or malfunctioning of the application. Such as any unfavorable events like agitation at work, lost data, loss to business, loss of customer(s), additional expenses incurred due to the glitch, accounting or tax disputes, death or murder or suicide attempts or imminent bodily harm, job retrenchment, vandalism, threats, damage(s) to your brand-image, mental illness, health issues, strikes, interruption or breakdown of business operations, lost funds or shares or bonds, loss of assets and/or any form of legal disputes that may have come-up between you and another third party. We are expecting your complete co-operation on informing us about these glitches on a timely-manner; in turn aiding us to take instantaneous actions and remedies to solve them at the earliest, to provide you continuous and uninterrupted service(s).

2.7.11 We always strive to ensure that all the necessary measures to minimize any form of data mismanagement or misuse are executed from our end. We retain data back-ups and continuously build frameworks that further strengthens and improves our data security level. However, the probability of an external or internal fraud – data breach, erase, overwrite, manipulation or viruses cannot be fully ruled out. Automate Firm cannot be held liable for any such events, moreover, cannot guarantee you neither complete nor partial recovery of affected data; same is applicable for sensitive data (such as credit and debit card details, signatures & stamps) too. Our customer service team will always be at your service (during our business hours) and ensure you are provided with the best possible service(s) from our end.

2.7.12 Automate Firm cannot be held liable for any consequences that may arise due to these external or internal fraud – data breach, erase, overwrite, manipulation or viruses. Such as: any unfavorable events, agitation at work, loss to business, loss of customer(s), additional expenses incurred due to data loss, accounting or tax disputes, death or murder or suicide attempts or imminent bodily harm, job retrenchment, vandalism, threats, damage(s) to your brand-image, mental illness, health issues, strikes, interruption or breakdown of business operations, lost funds or shares or bonds, loss of assets and/or any form of legal disputes that may have come-up between you and another third party.

2.7.13 Automate Firm is not responsible for any non-performance or breach of any contract entered into between you and other users (subscribers) of Automate Firm. Moreover, at no time shall Automate Firm hold any right, title or interest over these external relationships, deals or any other form of legal bindings you may have built with our other users (subscribers). Automate Firm does not have any obligations or liabilities in respect of such contracts entered into between you; and our other subscribers (users) and/or their affiliates. At no time shall Automate Firm neither hold any right, title or interest nor can be held liable over any event(s) of your merges or acquisitions of/by other user’s (subscribers of Automate Firm) firm, divisions, outlets, employees, equipment, trade-secrets, processes, knowledge, technology, plant, real-estate, vehicles, assets, shares, product(s) and service(s).

2.8 For data migration, storage and back-up:

2.8.1 Your data and details may be shared globally, both internally between dedicated servers of Automate Firm as well externally to one or more suppliers of cloud storage and computing of Automate Firm. This process primarily takes places in an event of data migration and/or data back-up into one of our existing or newly procured internal servers, during a cloud storage supplier switch by Automate Firm or in an event of unexpected online attack or an attempt to intrude our servers.

2.8.2 Automate Firm will be authorized to transfer or transmit to, or store or process your data in any server(s) located in any part of the world and not just in your country of origin or operations. The transfer and/or back-up processes are conducted in sole discretion; and details relating to server(s), their hosting location(s); and the entire processes (data migration and back-up) as a whole is kept highly confidential by Automate Firm and uninformed to you.

2.8.3 Automate Firm by default does not back-up your data. It is the sole responsibility of you (users) to back-up data manually from the admin panel. All your backed-up data will be maintained and/or retained by Automate Firm until data expiry period (review next point to learn more about data expiry). However, these back-ups are subjective to glitches and Automate Firm cannot be held liable for inaccuracies in backed-up data. For instance: these issues may rise due to technical or network issues at the time of back-up or other uncertainties, for which Automate Firm cannot be held responsible.

2.8.4 The expiry period of data primarily depends on the nature of the data, why it is collected and processed; and your account status (subscribed, trial period or unsubscribed). We hold certain data until they’re required for the attendance calculation process and certain data is retained through-out the period of your subscription with us (for instance: employee details and form details). When you unsubscribe from our Product(s) and Service(s), we delete your data after a certain duration (this duration may vary from time to time) and you won’t be able to recover that information later. If you wish to temporarily deactivate your account and don’t want us to delete your data; we recommend you inactivate all your employees, products and services from the admin panel (owner’s profile).

How will you be notified about any changes to this policy?

We'll notify you before we make changes to this policy and give you the opportunity to review the revised policy before you choose to continue using our Products. Although changes are likely to be minor, Automate Firm may change its data policy from time to time, and in Automate Firm’s sole discretion. Automate firm encourages visitors to frequently check this page for any changes to its data- policy. Your continued use of the site after any change in this privacy policy will constitute your acceptance of such change.

How to get in touch with Automate Firm?

You can reach us Online for queries relating to:
Payments: [email protected]
General information & complaints: [email protected]

1. Our Service:

1.1 Automate firm offers a wide range of features right from attendance and payroll management to digital signatures; and preset forms. You can generate content and modify them from your account portal; and also opt to share or publish these contents.

1.2 Our product(s) can be used for individual and/or business use or for internal-purposes of the firm that you work for (or represent).

1.3 Our platform is compatible with several internet browsers; you can access our product(s) from any of these browsers. However, it is your sole responsibility to obtain the essential services and machines required to use our product (such as: internet connections, computers, tabloids, mobile phones, signature pads, printers, barcode scanners and other devices compatible with Automate Firm).

2. New account sign-up:

2.1 In order to use the product(s) and service(s) offerings of Automate Firm, you need to provide all requested details on our sign-up page. By agreeing to this contract, you hereby confirm that all details entered during your sign-up are valid, current, accurate and complete, as prompted by our sign-up (new account registration) process. These details should be updated by you in the software, in case they have changed.

2.2 Automate Firm has the authority to block or terminate your account under the suspicion that the details provided during sign-up were inaccurate, false, incomplete and non-current. Under certain circumstances, representative(s) of Automate Firm may contact you requesting official documents proving the validity of details submitted during sign-up (such as: Firm’s trade license copy, registration certificate and owner’s national identification documents). Failure in submitting the requested details may lead to account termination, without further explanation from Automate Firm. In no event shall we request you to provide any details relating to yours credit or debit card(s) and/or your bank account(s) or that of the firm’s.

3. Beta versions & subscription to trial versions:

3.1 Automate Firm offers 15 days free trial period of its product(s). You agree that we are authorized to discontinue or terminate your account prior or after the trial period; without having any obligation to provide you a reason behind the account deactivation.

3.2 Automate Firm may offer certain features, products and/or services as open or close beta services (“Beta-service” or “Beta-services”) for testing and/or evaluation purpose. We will be the sole judge of the success of such testing and the decision. You agree that it is the sole decision and authority of Automate Firm to determine the time period of the beta service and/or to offer the beta services as commercial services.

3.3 We reserve the right to fully or partially discontinue, at any time and from time to time, temporarily or permanently, any of the Beta or Trial Services with or without notice to you. You agree that Automate Firm will not be liable to you or to any third party for any harm related to, arising out of, or caused by the modification, suspension or discontinuance of any of the Beta and/or Trial services for any reason. Same is applicable if an existing feature has been discontinued or modified, irrespective of your account status (Beta, trial, subscribed or unsubscribed). Automate Firm cannot be held responsible for any harm and/or losses.

4. Changes in existing terms of service:

4.1 We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior (via an e-mail to your registered e-mail ID) to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

4.2 You may choose to terminate the existing contract with Automate Firm if any of these change(s) (clauses included into or removed from existing terms) contradict(s) with your internal policies (policies of your firm) with the use of Automate Firm’s product(s) and/or service(s). We will like to inform you that the licensing-fee paid is non- refundable in this scenario.

4.3 You hereby, agree that such terminations (from your end) will be notified via e-mail to Automate Firm within 20 days. It is essential and mandatory that you clear all outstanding amounts owed to Automate Firm; relating to your monthly SAAS (Software as a service) billing amount(s) for products.

4.4 If you continue to use our Product(s) and/or avail our Service(s) after our new Terms have been published online, by default Automate Firm will consider that you have approved and will abide our new terms.

5. Your account and users:

5.1 Automate firm hereby confirms that it is your sole responsibility to ensure the confidentiality of your login credentials (such as: domain name, username, password; and your secret questions and their respective answer. You are responsible for all the activities and events that occur in your firm and your registered account, on our product. Therefore, we highly recommend you to avoid shoulder-checks, prevent using our product in unknown networks connections, avoid storing and sharing log-in credential and other confidential details over the internet, and to log-out (from our application) at all times immediately after use.

5.2 Other than the owner of your firm (that is, the user/individual you proclaimed to be the owner of your firm during sign-up process), the software (Product) also lets you create log-in access for other users/individuals (representing or working in you firm, collectively addressed as ‘Delegates’ in our application) into our web-based application. It is your sole responsibility to ensure that these Delegate(s) handle and process your account ethically and correctly. Automate Firm cannot be held liable for any form of internal frauds or misuse of information in your account, arising from you or these Delegate or other employees (having access to their mobile- application or in other words their mobile portal) in your firm.

5.3 Automate firm cannot be held liable for any fraudulent acts or thefts or manipulations to your account or its details or information arising (also) from third-parties. Herein, third party (or third parties) refers to an individual or group, such as: an acquaintance, stranger, friend and/or another firm. It is against our rule to share your account with other third-party individual(s) and/or firm(s). Users under your Automate Firm account should be working for or representing (owners or partners or directors of) your firm.

6. Account breakdown:

6.1 Automate firm is not responsible for you losing access onto your account due to misuse (by internal or external parties) of the account-recovery techniques or methodologies implemented on our platform. This can occur due to losing of valuable details related to your account security (such as: answer to secret questions, illegitimate access onto your registered e-mail ID, password leaks, mobile OTP (one-time password) leaks and so on).

6.2 Automate Firm won’t be able to determine the exact reason behind your account breach. You hereby, confirm that Automate Firm cannot be held liable for any such form of account breakdowns, hacks or closures; and it is solely your obligation to protect yourself from such breach.

6.3 In case of an account breach, kindly send an e-mail to [email protected] Our customer service team will always be at your service (during our working hours) to ensure that you gain access back onto your account at the earliest; that is once you’ve passed Automate Firm’s (our) user-verification process. Our user-verification protocols may vary from time to time; calling for official mails, memos, personal identification documents and the like, from your end. At no circumstances shall we request you and/or your firm to provide details of credit or debit card(s) and/or details of bank account(s).

6.4 By accepting this contract, you agree that we have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services. You also agree that Automate Firm cannot guarantee a full retrieval of all data or information that was available prior to the invasion of your account; at the time of account-recovery.

7. Your domain URL:

7.1 During login, each user is directed to their firm’s unique domain URL link powered by Automate Firm. You can choose your desired domain name (website URL link to use Automate Firm’s product(s) and/or service(s) for your firm) at the time of sign-up. However, your domain name is solely issued on first-come (first-served) basis. That is, you cannot choose a domain names already taken by another firm (user); or in other words, you can only choose a domain name that is not yet taken. The availability status of your preferred domain name will be indicated by our platform during the sign-up (account creation) process.

7.2 Once created domain names cannot be changed from your end. You must place an online request (for a domain name change) to Automate Firm from your registered e-mail ID. Only if the requested domain name is available (not taken by another user) will our technical staff will take the necessary measures to make the transfer (change the domain name of your account) within 7 working days.

7.3 We have the authority to modify (change) your existing domain name into any desired name of our choice; at any point in time, irrespective of whether your account is/was at beta, trial, unsubscribed or currently subscribed status. However, after we have made the change (change in your domain name); Automate Firm is obliged to inform you about the change (only to beta, trial and subscribed users) along with details of the newly assigned domain name. You will be informed within 7 business days from our end.

8. Complaints and feedbacks:

You are always welcome to send us your valuable feedbacks, suggestions and/or complaints to our customer support team from your admin panel (‘Custom functions’ section) or via mail ([email protected]). On the contrary, if Automate Firm receives any complaints about you from an individual/group; we will forward the complaint to your registered e-mail ID immediately. You hereby confirm that an explanation (in response to the complaint against you) will be sent from your end within 7 business days, to us. Delay or failure in receiving a response from your end would in turn entitle Automate Firm to provide your personal (and/or your firm’s) identification details to the complainant for further legal procedures (if applicable).

9. Payment structure:

9.1 Your monthly billing amount (SAAS: Software as a service) is evaluated based on your usage level. That is, the number of days you have used each product (such as: users/employees, stamps, templates and/or splash videos) in a month. Automate Firm hereby confirms, at present there are no minimum payable (base rate) amount(s) per month to retain your subscription, and your monthly billing is solely based on your usage (of Products). However, it is the sole decision of Automate Firm to include a monthly base rate for using its Product(s) and Service(s) in the coming future. Automate firm will notify you regarding introduction of a (any) base rate(s) 30 days prior to implementation, giving you sufficient time to make a decision whether to continue using our Product(s) and services or not. You can manage (activate or deactivate) your desired products from your admin panel (owner’s profile); aiding you to regulate costs by only paying for the products you use. That is, by only paying for the total number of days the product(s) were active/used.

9.2 You can view the price of each product on your admin panel (owner’s profile). The pricings of Automate Firm’s products are subjective to changes. That is, we can reduce or increase the daily rates (usage charge) of product(s) at any point in time. However, we will notify you regarding any change(s) in your monthly SAAS (Software as a service) rate-card; 30 days prior to implementation of the new rate(s).

9.3 Your monthly billing amount is calculated/evaluated and rolled-out as payment-reminders to you via email to your registered e-mail ID on the 3rd (third day) of every month. Payments can be made online (from the admin panel, also known as Owner’s Profile) through our third-party payment gateway options or via a bank transfer to Automate Firm’s account (bank-account details of Automate Firm are mentioned on the Owner’s profile (admin panel) screen.

9.4 Payments (or transactions) made via bank (swift-wire) transfer can take up to 7 business days to be reflected on your account (books of accounts); and is further subjective (delayed due) to public holidays, bank holidays and/or weekend holidays. It is mandatory to include details such as the invoice-month(s) (you are paying against) and the AFID (Automate Firm Identification Number) of your account (mentioned on your admin panel) on your bank transfer slip. Kindly email a scanned (clear) copy of your bank (swift-wire) transfer slip to our accounting department at [email protected]

9.5 In case of an online bank (swift-wire) transfer, the sender (you) are liable to bear all expenses (or bank deductions) relating to exchange rate (fluctuations or) charges and bank charges (of both banks and their intermediary banks - involved in the transaction).

9.6 Your account is vulnerable to temporary blocks (discontinuations) from our end due to outstanding (uncleared) monthly billing amounts (invoices). However, you are eligible for a 48 hours grace period (reconnection), in turn giving you sufficient time to clear the due payment(s) without interrupting your business operations. Automate Firm reserves the right to terminate or discontinue your account (subscription) if your account remains inactive for more than 90 days (that is, from the date your account was blocked by Automate Firm for non-payment). However, we will send an email to your registered e-mail ID notifying you about the termination; allowing you to create a back-up if required (which has to be done from your end within 7 working days after receiving the termination-notice via e-mail). Data may be lost (deleted by Automate Firm); and payable to Automate Firm and not guaranteed (or not possible if back-up was not created by you) to recover.

9.7 You are liable to pay a one-time (life-time) licensing fee to (subscribe for and) use Automate Firm’s products (for each package). Licensing fee may vary from time to time; hence we cannot guarantee the same price on your next purchase. However, once paid you are not liable to pay a license-fee again for that specific package. This clause is strictly applicable for only one account; that is for only an existing registered e-mail ID. For instance: Consider your firm already has an account with Automate Firm and wishes to create a new account under another e-mail ID; you’re liable to pay the one-time licensing fee (for the specific chosen package) in such a scenario (since the e-mail ID has been changed). You can find the latest price of Automate Firm’s life-time licensing fee on a newly opened account’s (under trial version) cart or on our official website www.automatefirm.com.

9.8 Automate firm currently offers two kinds of feature-packages (find pricing on our official site: www.automatefirm.com), collectively known as AF Basic and AF Plus. The latter (AF Plus) is comparatively more expensive than the former (AF Basic) since it comprises of more features and/or modules offerings by Automate Firm. You hereby agree to the clause that it is the sole decision of Automate Firm to further include into or eliminate existing features and/or modules from any of these packages. You will be provided a notification about these changes from Automate Firm’s end, providing you sufficient time to decide if your firm’s policy lets you continue using the products and service offerings of Automate Firm after the feature packages have been revised. There is a license-fee attached to each feature-packages, that is, separate licensing fee amounts have to be paid for AF Basic (Package 1) & AF Plus (Package 2). Licensing fee(s) is not refundable in case of a termination (you wish to stop using the products and services of Automate firm) from your end. It is essential and mandatory that you clear all outstanding balance to Automate Firm; relating to your monthly SAAS (Software as a service) billing amount(s) of product and service that was offered by Automate Firm.

9.9 If you wish to un-subscribe (discontinue) from using Automate Firm’s products and services, you can simply do so by clicking the unsubscribe button on your Owner’s profile (admin panel) screen. However, it is essential and mandatory that you clear all outstanding balance with Automate Firm; relating to your monthly SAAS (Software as a service) billing amount(s). Licensing fees are non-refundable in case you opt-to unsubscribe from the use of Automate Firm’s Product(s) and Service(s), irrespective of the date of subscription. We recommend you use our trial version (for the stipulated 15 days period) in order to ensure that our modules and their features are best suited for your firm’s level of operations, prior to subscribing by paying the licensing fee.

9.10 Automate is compatible with several third-party hardware (devices) in the market (such as biometric devices, barcode scanners, signature- pads, printers, and the like). Our service offerings also include incorporating your existing devices (brands; using their SDK: Software development kit) into the application. However, this service is paid for, and you need to make an up-front payment for the whole incorporation process (coding procedures, testing and implementation). You may experience a waiting period since we work on a first-come (first-served) basis. A quotation comprising of the project lead-time, associated costs and terms of service would be forwarded to you by our customer service team. Once you’ve provided us all the relevant details of the hardware (you wish to incorporate into the application) such as its brand, model & specs. You can send us these details at [email protected] or using the ‘Custom functions’ messaging tool in your admin panel (Owner’s profile). Please note: Automate Firm will not be procuring any of these devices for development and testing purpose. It is your sole responsibility to ship them to the address mentioned on the quotation and bear all expenses related to shipment, custom clearance and taxes. The source-code and other materials (except the device(s) provided by you; that would be shipped back to you) are solely the property of Automate Firm (and not handed-over to you). However, it is our responsibility to ensure that your device(s) are working well with the application

10. Working prototype & their data:

On behalf of our product illustration propaganda during trade events, seminars, online or face-to-face consultations, Automate Firm may exhibit working prototypes of the application (or devices). The details (data such as images, figures, stats and the like) illustrated on these demo applications (Products) may have been randomly generated, only to provide customer experience. We hereby, warrant/present that these sample data, files and/or the application itself may not be accurate, useful, complete or reliable.

11. Trademark:

Automate Firm, Automate Firm logo, the name(s) of individual features, modules, services, supporting applications and their logos; mascots, videos and graphics are trademarks of Amsha Software Solutions Private Limited, India.. You hereby confirm that you will not (or we restrain you from) using or displaying, in any medium or manner, the trademarks of Automate Firm, without Automate Firm’s prior approval

12. Indemnification:

12.1 In respect to any loss, damage or expense incurred (by you) out of malfunctioning of the application (Products of Automate Firm), technical breakdowns; or data breach and/or loss; you hereby indemnify Automate Firm free from (unaccountable of) any legal claims and financial compensations (inclusive but not limited to: legislative charges, travel, accommodation & attorney’s fee).

12.2 Automate Firm, it’s partners/directors, shareholders, employees, vendors, suppliers, agents/affiliates and other officials; are also not liable for any legal-claims and associated costs that may occur in relation to your breach/violation of any third-party’s Terms, and/or any illegitimate or mis-use of third-party services from your end; except where such use is authorized by Automate Firm. [Also as per points 1.4 & 2.7 under the ‘Data Policy’ section, for further understanding.]

13. Arbitration:

13.1 Automate firm and its management cannot be held liable for any form of offensive verbal or digital comments and/or physical harm caused by any of its (Automate firm’s) representatives (such as: third-party agents, customer service team (in-house or outsourced), marketing staff, employees, consultants and/or our affiliates; during an event, business meeting, marketing consultation, via e-mail, phone or social media) to you/your representatives. Such disputes should be solved on an individual level; through the right channels and protocols of the jurisdiction governing our (Delhi, India) law. More so, such concerns should be immediately reported to [email protected], from your end (at the earliest).

13.2 Any legal speculations, controversies or claims in-relation to this Terms should be mediated in line with the jurisdiction of the Business and Commercial Arbitration Rules of Indian Chamber Council of Arbitration (ICCA). These arbitrations should be conducted on an individual-basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.

13.3 The verdict of the arbitrator shall be ultimate and non-negotiable (without further appealing). The arbitration shall be conducted in Delhi and judgment on the arbitration award may be claimed in any court having jurisdiction thereof. Notwithstanding anything to the contrary, Automate Firm (Amsha Software Solutions Private Limited, India) may seek injunction-orders or other kind(s) of similar relieves from any governing court(s) within our constituency/jurisdiction.

14. Suspension and termination:

14.1 You have the right to discontinue (terminate your subscription; unsubscribe) from the product(s) and service(s) of Automate Firm if we (Automate Firm) in any manner break or breach (any) clause(s) mentioned in (any) contracts signed with us (You and Automate Firm). If your subscription start-date (with Automate Firm) is within a year (less than 365 days) you are eligible for a refund on your Licensing fee, on a pro-rated basis. You will be obliged to prove (with valid documents and/or proof) to the management of Automate Firm the alleged reason of breach by us.

14.2 Termination of account from your end, will lead to immediate termination to all our services, data erase (recoverable within in 1 year; only if back-up exists); and delete of account information such as registered mail ID and other details of users under your (then terminated) account.

14.3 If it comes into Automate Firm’s notice that you (or your firm) have breached any conditions in this Agreement (‘Terms of service’), we hold the right to discontinue our contract with you (Product and service offerings) instantly, without prior notice from our (Automate Firm’s) end. In such a scenario you’re liable to clear all outstanding (due) balance owed to Automate Firm in using our Products and Services.

14.4 You hereby confirm that in such a scenario (breach of contract from your end) you will not be eligible for any form of refunds; in reference to licensing fees and/or hardware/device SDK(Software development kit) implementation payments already made and under-process (if applicable). Infringement of our trademarks or terms and conditions may lead to legal claims and other expenses; in turn making you liable to pay for all associated charges (such as arbitration, legislative charges, attorney fee, travel expense, compensation amount as per the verdict and other charges as elaborated more in detail on our End-user Licensing agreement). [Kindly refer points 2.2, 3, 4, 7.3, 9.6, 9.8 & 9.9 under the ‘Terms of service’ section, for further understanding.] [Also as per point 2.7 under the ‘Data Policy’ section, for further understanding.]

15. End of Terms of service:

In case you require further clarifications or have further queries, Kindly please send us an email to [email protected]